Frequently Asked Questions
Everything you need to know about shopping with Newbank Garden Centre, from delivery to plant care.
What are your delivery options and timeframes?
We offer standard UK delivery within 3-5 working days. For local customers near our garden centres, we also provide a specialized local delivery service for larger items like outdoor furniture and bulk compost.
How do you ensure plants arrive in good condition?
All live plants are hand-picked by our horticultural experts and packaged in specially designed, eco-friendly protective sleeves to ensure they stay hydrated and secure during transit.
What is your return policy for non-perishable items?
You can return unused garden tools, décor, and furniture within 28 days of purchase. Items must be in their original packaging and accompanied by a valid proof of purchase.
Do you offer a guarantee on your hardy plants?
Yes, we offer a 2-year hardy plant guarantee. If a hardy plant fails to thrive despite proper care, we will replace it or issue a credit note, provided you have the original receipt and plant label.
Can I click and collect my order?
Absolutely. You can select 'Click & Collect' at checkout to pick up your order from any of our Newbank Garden Centre locations. Most orders are ready for collection within 24 hours.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.